In a current initiative to improve the expertise of vacationers arriving at Cancun Worldwide Airport, 90 customs brokers underwent a complete three-day coaching program in late January. This effort follows the Mexican Affiliation of Inbound Tourism Journey Businesses’ (Amatur) earlier coaching periods for airport immigration officers.
Sergio González Rubiera, President of Amatur, emphasised the significance of this coaching, noting that customs brokers are sometimes the primary level of contact for vacationers. He acknowledged, “It appears that evidently somebody with a brand new imaginative and prescient arrived.” The coaching targeted on “High quality in Vacationer Service,” overlaying subjects comparable to emotional administration, customer support, and high quality systematization to make sure a extra passable expertise for vacationers.
González Rubiera highlighted the importance of steady coaching as a result of frequent rotation of airport personnel. He additionally talked about that final yr, 30 officers from the Nationwide Migration Institute (INM) obtained comparable coaching, aiming to enhance the standard of service and the remedy vacationers obtain upon arrival.
This initiative displays a broader dedication to enhancing the general expertise for guests at Cancun Worldwide Airport.
Cancun Airport Immigration Providers Sparked Many Issues In The Previous
Cancun Worldwide Airport confronted widespread complaints from vacationers about mistreatment and inefficiencies. Based on native stories, the airport obtained over 20 complaints every day, with vacationers citing extreme wait instances at immigration (generally exceeding two hours), understaffed processing areas, missed connections, poor web high quality, and even alleged extortion by immigration officers.
On-line evaluations painted a grim image, with quite a few vacationers describing the airport as “chaotic,” “poorly managed,” and “the worst journey expertise.” TripAdvisor evaluations revealed complaints about lengthy queues, disorganized procedures, and an absence of primary facilities comparable to seating in ready areas.
