Walt Disney World has reached a significant milestone with Cell Solid Compliments. This shares that information, plus ideas for the best way to recognize Solid Members simply through the My Disney Expertise app and in depth commentary about why you actually ought to take some time to reward the Magic Makers. It’s a win-win!
Let’s begin with the information. Solid Members at Walt Disney World have acquired over two million Cell Solid Compliments submitted by appreciative friends by way of the My Disney Expertise App. This accounts for a complete of practically 2.6 million Solid Compliments throughout Walt Disney World Resort and Disneyland Resort!
In case you’ve by no means submitted a Cell Solid Praise earlier than, a experience on Solid Member Andrew Rubin’s musical parking tram would possibly encourage you to take action. Throughout simply the primary six months of his Faculty Program, Andrew has acquired over 550 Solid Compliments! “After I get a Solid Praise, it jogs my memory that I’m making this parking zone as magical as I can,” stated Andrew. “If I can create magic in a parking zone, I can create magic wherever.”
From singing bulletins to creating his personal parking-themed variations of Disney songs, Andrew’s ardour for creating happiness has additionally made for some unbelievable visitor moments which can be a supply of satisfaction for his family and friends.
“Receiving compliments is superior, however I do that as a result of the visitor expertise is really essential to me,” he stated. “As a parking forged member, I’m the primary and final particular person friends encounter. I get to set the temper and meet the expectations that include a go to to Disney World.”
Walt Disney World friends aren’t the one ones who take the time to go with the unbelievable Walt Disney World Solid Members – they acknowledge one another, too! During the last ten years, Disney Solid Members have exchanged practically six million (!!!) messages of gratitude utilizing RecognizeNow!, a digital instrument particularly designed for them.
Depart Solid Compliments
The following time a Solid Member makes magic for you, think about recognizing them for the good work they do by leaving a praise on the My Disney Expertise or Disneyland Resort apps. We implore you to do that for the explanations mentioned under within the commentary.
To ship a praise, navigate to the underside of the My Disney Expertise app’s menu display screen and choose the “Solid Praise” button. Then select a constructive sentiment from the drop-down menu. After that, enter the forged member’s first title, hometown and click on submit!
Be sure that to spell the forged member’s first title and hometown accurately so the forged member can be alerted, and so they can obtain their customized recognition from their management at Walt Disney World.
One factor to notice is that you simply wouldn’t have to make Solid Compliments in real-time. Many readers have bemoaned the quantity of display screen time required at Walt Disney World nowadays, and there’s no want so as to add to that.
Merely write down or take a photograph of the Solid Member’s title tag, and submit Solid Compliments later. You are able to do it on the finish of an extended day within the parks, and even after your journey ends. It’s a pleasant solution to relieve the enjoyable recollections and magical moments that outlined your Walt Disney World trip!
(As a fast apart, it’s good to see the variety of Solid Compliments acquired by Andrew above. This confirms to me that the Cell Solid Praise truly works and quantities to something. When this app function first rolled out, it lacked the specificity it has now, and I used to be barely skeptical/cynical about it. This announcement makes clear that Cell Solid Compliments are each bit as worthwhile and worthwhile because the quaint ones!)
Why You Ought to Depart Solid Compliments
Solid Compliments are vital for inner recognition and profession development alternatives inside Walt Disney World. They make sure that the Solid Members who’re residing as much as Walt’s legacy and making magic for friends are acknowledged and promoted, which is precisely what we should always all need to see. The cream rise to the highest.
For that reason, we’d suggest giving Solid Compliments not simply to Solid Members who go above and past so as to add a component of ‘leisure’ to a secular expertise, however those that ship extra straightforward-but-exemplary visitor service. I’d hazard a guess that Solid Members like Andrew above and the servers at Whispering Canyon, for instance, obtain a disproportionate variety of Solid Compliments. Ditto the custodial CMs making attractive mop artwork.
In the meantime, there are much more Solid Members who much less visibly (or utterly invisibly) make sure you’re having an ideal expertise. Present some appreciation for them, too! We’re not suggesting you make 1,971 Solid Compliments per journey, however even just a few can be larger than the common visitor and go a great distance in the direction of Walt Disney World hitting 3 million Cell Solid Compliments by 2026. (That must be our purpose!)
Solid Compliments are additionally a pleasant morale enhance and break the cycle of entitlement and negativity.
I communicate from oblique expertise. Not as a Solid Member, however as a Sandwich Artist. For just a few years throughout highschool and the breaks throughout freshman 12 months of faculty, I labored at my hometown Subway. On the uncommon events when clients would say one thing type to my boss, it completely made my day–these individuals most likely had no thought how impactful they have been. Prospects being type was constructive reinforcement, whereas rudeness was the precise reverse.
To this present day, Sandwich Artist is much and away probably the most demanding job I’ve ever completed. (I used to be additionally distinctive at it. Apologies for bragging, however to this present day I can execute a flawless v-cut and completely layer an obscene quantity of toppings in a footlong, and do it rapidly. I’m simply 99th percentile for sandwich-making abilities.)
My expertise additionally taught me that the entitlement individuals assume a $5 footlong purchased them was completely asinine. I can solely think about how a lot worse that’s with a $5,000+ trip. That is why I’ve written repeatedly that each one Individuals ought to work in a service trade so that they “study” the best way to deal with others.
You wouldn’t assume that is one thing that truly requires studying–that individuals ought to simply know to deal with others with respect as a result of they’re fellow people and it’s the precise factor to do. You’d be fallacious. Means too many individuals think about the employees in customer support roles to be “beneath” them.
One factor I’ve observed over the previous few years is that we’ve acquired extra complaints about Solid Members from readers. And what, portray with broad strokes, that is correct. As an entire, visitor service is worse now than it was in 2019. However there’s much more nuance to it than that.
The labor market is tighter now. That is very true in Central Florida, which is quickly rising when it comes to employment alternatives within the hospitality trade with out a commensurate improve within the labor pool as a consequence of a wide range of actual world components. That is exactly why the Disney Look was relaxed just a few years again–not no matter excuse Disney gave on the time. It wanted to occur to assist resolve staffing shortages. (It’s the identical cause the Yankees are doing it now–to allow them to lose the World Collection to the Dodgers once more.)
It was additionally a tough few years for Solid Members. They have been tasked with enjoying grownup babysitters and rule enforcers when well being security protocol was in place. On high of that, consider all of the extremely unpopular modifications made by Walt Disney World. Frontline Solid Members, who made none of these choices, bore the brunt of ever-increasing visitor complaints about these issues. Morale was the bottom we’d ever seen it in mid-November 2022, and it has taken time to rebound since then. However fortunately, it has.
At this level, the largest downside is visitor entitlement.
This isn’t a problem distinctive to Walt Disney World; entitlement is at an all-time excessive. We’ve witnessed numerous Solid Members subjected to grownup meltdowns at Walt Disney World and Disneyland. These occur for any variety of causes, however the underlying causes principally relate again to the sense of entitlement on the core of the Disney Parks Pet Peeves submit, or the stresses and pressures that many adults really feel when occurring a Disney trip.
Many of those rants invoke the price of the “costly trip.” Unsurprisingly so. Friends pay some huge cash and have sure expectations consequently. However I can guarantee you that Solid Members neither set these costs nor have any management about corresponding insurance policies, attraction upkeep, wait occasions, Lightning Lane availability, or any variety of different issues that upset friends.
Once more, frontline Solid Members don’t make coverage–as might be apparent to anybody studying this. However friends aren’t all the time as rational within the warmth of the second once they’re “cracking” underneath the stress of visiting Walt Disney World, Florida climate, and many others.
I do know that is most likely preaching to the choir, but it surely’s a small miracle that Solid Members are in a position to take care of belligerent friends whereas primarily changing into a punching bag. Not solely that, however as soon as the disagreeable interplay is over, the Solid Member is predicted to renew their position as if nothing occurred, placing on a smile and going out of their solution to be nice to different friends.
If they’re merely human and fail to rapidly put aside these feelings so it doesn’t negatively have an effect on the experiences of different friends, individuals take to the web and complain about Solid Members going downhill. I’ve seen and heard sufficient to have absolutely deserted my dream of a ‘retirement job’ at Walt Disney World. I couldn’t do it. I’ll return to creating sandwiches in comparative peace.
The purpose of all that is that if Walt Disney World followers need “higher” Solid Members, we should be a part of the answer. To assist break the cycle of negativity and assist domesticate a constructive suggestions loop as an alternative of a adverse one. It’s time to reverse the vicious cycle of decrease worker satisfaction and decrease visitor satisfaction.
Being type and gracious to Solid Members is a method. In case you work together a lower than cheerful Solid Member, you can provide them the advantage of the doubt. You by no means know what their final interplay was earlier than you, or what else has occurred of their day. One factor our Solid Member pals who’ve labored in visitor relations satisfaction themselves in is their potential to “flip” friends from upset to happy; we may all embrace that very same angle, in reverse. If not for kindness’s personal sake, do not forget that (selfishly!) you’ll be able to catch extra flies with honey than with vinegar.
One other method is taking just a few seconds out of our days at Walt Disney World to present Solid Compliments. Doing so makes a giant distinction for that Solid Member’s profession, and possibly has an outsized affect on their morale. You’re most likely NOT the viewers that should hear this–and it’s most likely preachy, however I make no apologies for that. That is the precise hill to die on. We will all be a part of the answer and assist Walt Disney World attain 3 million Solid Compliments in document time!
Within the wise-words of dearly-departed former CEO Bob Chapek, Solid Members are the “secret sauce” and the important thing to an ideal visitor expertise at Walt Disney World. He stated that round 99% of the constructive visitor suggestions he acquired when working Parks & Resorts was about Solid Members. “You must be sure the Solid is on the middle of every little thing you do,” Chapek mirrored.
We don’t say this fairly often: Bob Chapek was proper. Solid Members are the center and soul of Disney–the individuals who breathe life into the parks, making them really particular locations.
We will’t level to a single second or journey that made us lifelong Disney followers. Included amongst these occasions have been a sequence of little interactions with Solid Members that left a long-lasting impression lengthy after our journeys have been over. We all know we’re not alone–the outsized affect of Solid Members might be why lots of you’re on this weblog within the first place.
The parks wouldn’t be what they’re with out your exhausting work and dedication. Solid Members carry the torch of Disney’s legendary visitor service are Walt’s most enduring legacy. “You’ll be able to design and create, and construct probably the most fantastic place on the earth. Nevertheless it takes individuals to make the dream a actuality.” Let’s all do our half to assist maintain that actuality alive, and get Solid Members to three million Cell Solid Compliments by 2026!
Planning a Walt Disney World journey? Study inns on our Walt Disney World Lodges Opinions web page. For the place to eat, learn our Walt Disney World Restaurant Opinions. To economize on tickets or decide which sort to purchase, learn our Suggestions for Saving Cash on Walt Disney World Tickets submit. Our What to Pack for Disney Journeys submit takes a singular have a look at intelligent gadgets to take. For what to do and when to do it, our Walt Disney World Journey Guides will assist. For complete recommendation, the perfect place to start out is our Walt Disney World Journey Planning Information for every little thing you could know!
YOUR THOUGHTS
What are your ideas on the Cell Solid Praise function? Will you be utilizing this liberally going ahead to understand the magic makers who add one thing particular to your Walt Disney World holidays? Ideas on our commentary or “purpose” to succeed in 3 million Solid Compliments by 2026? Have any magical recollections made by Solid Members? Agree that they’re the center and soul of the Disney magic, and the true stewards of Walt Disney’s legacy? Listening to your suggestions is each attention-grabbing to us and appreciated by different readers, so please share your ideas under within the feedback!
